Last updated: 29 May 2026 · hello@straprac.app · ABN 85 265 066 324
In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent. When we say we, us, or our, we mean STRAPRAC™ (ABN 85 265 066 324).
Some capitalised words in these terms and conditions (Terms) have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.
These Terms form our contract with you, and set out our obligations as a service provider and your obligations as a user. You cannot use our Services unless you agree to these Terms. The obligations in these Terms apply equally to Sellers and Buyers, unless we state otherwise.
For questions about these Terms, or to get in touch with us, please email: hello@straprac.app
Please read these Terms carefully before you accept. We draw your attention to:
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link on our Platform, or for featuring certain goods or services on our Platform.
These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.
1.1 Our Platform is a place where Sellers and Buyers can find each other, for the purpose of listing, requesting, buying and selling new and used automotive parts and components.
1.2 Subject to your compliance with these Terms, we will provide you with access to the Services and a right to use our Platform (which may be suspended or revoked in accordance with these Terms). Unless set out on the Platform, this right cannot be passed on or transferred to any other person.
1.3 We only provide our Services and are not a party to any transaction between Sellers and Buyers.
2.1 You may browse Listings and submit requests without an Account. However, you must create an Account to list items as a Seller or complete a purchase as a Buyer.
2.2 While you have an Account with us, you agree to:
2.3 If you close your Account, you will lose access to the Services.
3.1 Our Platform facilitates connections between Sellers and Buyers for the purposes of selling and purchasing automotive parts and components (Offer).
3.2 Sellers may create Listings on our Platform detailing their Offers. By posting a Listing, Sellers:
3.3 Buyers may:
3.4 A binding contract (Confirmed Order) between Sellers and Buyers is formed when:
3.5 Sellers and Buyers may negotiate modifications to a Confirmed Order. Any agreed changes must be documented in writing and will become part of the Confirmed Order.
3.6 Upon receipt of payment for a Confirmed Order, Sellers must:
3.7 Sellers are solely responsible for packaging, shipping, and delivery of items to Buyers. Unless otherwise agreed between Sellers and Buyers, Sellers are responsible for shipping costs. We are not responsible for shipping delays, lost items, damaged items in transit, or any disputes arising from delivery.
3.8 Sellers and Buyers must not use our Platform to obtain each other's contact details for the purpose of circumventing any fees payable to us for the use of our Platform and our Services.
3.9 We do not endorse or approve, and are not responsible for, any Offers or the details of any Listings. We may, at any time (at our sole discretion and without any Liability), remove any Listings, including where we consider an Offer or a Listing:
3.10 Upon termination of these Terms:
4.1 The cancellation and refund of any amounts paid in respect of an Offer is strictly a matter between Sellers and Buyers. We do not facilitate, process or mediate refund requests. The terms and conditions of a Listing must clearly set out whether refunds or cancellations are permitted.
4.2 We encourage Sellers and Buyers to attempt to resolve disputes (including claims for refunds or remedies) directly and in good faith, either through our Platform or through external communication methods. In the event that a dispute cannot be resolved through these means, Sellers and Buyers may choose to resolve the dispute through other means, such as mediation. We are not responsible for mediating or resolving disputes between Sellers and Buyers.
4.3 This clause 4 will survive the termination or expiry of these Terms.
5.1 You must pay all amounts due to us under these Terms in accordance with these Terms or as set out on our Platform (as applicable).
5.2 We may pre-authorise or charge your payment method for a nominal amount to verify the payment method.
5.3 You are responsible for paying any levies or taxes associated with your use of our Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).
6.1 In consideration for providing our Services, we will charge a service fee to Sellers as set out on our Platform (Service Fee). The Service Fee is payable by Sellers and will be automatically deducted from the Offer Price at the time of payment processing. We will deduct the Service Fee and any third-party payment processing fees from the total amount paid by Buyers, with the balance being paid to the Seller in accordance with our payment provider's terms.
6.2 All payments are processed by our third-party payment provider. By making or receiving payments through our Platform, you agree to comply with our payment provider's terms and conditions. We are not responsible for any payment processing issues, delays, or disputes between you and the payment provider. There may be reasonable delays in settlement of funds to Sellers due to our payment provider's verification and processing requirements, which are beyond our control.
7.1 Sellers and Buyers may review their experiences with each other on our Platform (Review). We may remove Sellers and Buyers from our Platform (in our sole discretion) who receive a high number of negative Reviews.
7.2 You agree to provide true, fair and accurate information in your Review. If we consider that your Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting further Reviews. We do not undertake to review each Review. To the maximum extent permitted by law, we are not responsible for the content of any Review.
7.3 You may only write a Review about your own experience. You must not write a Review about another person's experience.
7.4 If you have been offered an incentive (such as a gift, reward, discount or payment) for leaving a Review, you should include information about this in your Review.
7.5 You must not disclose any Personal Information in your Review.
8.1 You may come across confidential information of other users during the use of our Services. You agree to:
8.2 We commit to protecting users' confidential information and will only use it for the purpose of supplying our Services.
8.3 This clause does not apply to information that is or becomes publicly available through no fault of the receiving party; is required to be disclosed by law, regulation, or court order; is rightfully received from a third party without a duty of confidentiality; is independently developed by the receiving party without use of confidential information; or is approved for release by written authorization of the disclosing party.
8.4 These obligations survive the termination or expiry of these Terms or any Platform transaction.
9.1 We collect, hold, disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on our website, and applicable privacy laws. As set out in our privacy policy, we may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors). As part of our Services, we will also need to disclose information about Buyers to Sellers, and vice versa, so that they can connect and transact.
9.2 You must only disclose Personal Information to us if you have the right to do so (such as having the individual's express consent).
9.3 Sellers and Buyers must not disclose Personal Information about each other to third parties unless authorised by these Terms or by law.
9.4 Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.
9.5 This clause will survive the termination or expiry of these Terms.
10.1 We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.
10.2 We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.
10.3 We do not own any of Your Data, but when you enter or upload any of Your Data into our Platform (including uploading a Listing), you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data while you have an Account with us (and for a reasonable period of time afterwards). We may use Your Data (or disclose it to third party service providers) to:
10.4 You must ensure you hold all intellectual property rights in Your Data or information you share or upload to the Platform (including in a Listing) and you must not commit any intellectual property breach in connection with these Terms.
10.5 This clause will survive the termination or expiry of these Terms.
11.1 You must not:
11.2 If you breach clause 11.1, we can suspend your access to the Platform or terminate these Terms in accordance with clause 14.
12.1 In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms. Our liability for a breach of your Consumer Law Rights is, unless the laws of your jurisdiction state otherwise, limited to either resupplying our Services, or paying the cost of having our Services resupplied.
12.2 If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
12.3 Buyers may have Consumer Law Rights owed to them by Sellers in respect of Offers made by Sellers.
13.1 To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:
13.2 Where you engage third parties to operate alongside our Platform (for example, any third-party software systems you wish to integrate with our Platform), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise in writing.
13.3 Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:
13.4 This clause will survive the termination or expiry of these Terms.
14.1 We may suspend your access to our Services where:
14.2 If we suspend your access to our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate your Account and your access to our Services will end.
14.3 We may terminate these Terms (meaning you will lose access to our Services, including access to your Account) if:
14.4 You may terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 15.6), and termination will take effect immediately, subject to clause 3.10.
14.5 Upon termination of these Terms, we will retain Your Data (including copies) as required by law or regulatory requirements.
14.6 Termination of these Terms will not affect any other rights or liabilities that we or you may have.
14.7 This clause will survive the termination or expiry of these Terms.
15.1 Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent.
15.2 Disputes with STRAPRAC™: Neither we nor you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction. If the Dispute is not resolved at that initial meeting:
15.3 Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including our Platform), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
15.4 Governing law: These Terms are governed by the laws of Queensland, and any matter relating to these Terms is to be determined exclusively by the courts in Queensland and any courts entitled to hear appeals from those courts.
15.5 Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, contractor relationship or employment relationship between us and you.
15.6 Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.
15.7 Service Availability: We strive to make the Services available but do not guarantee 100% uptime. The Services may be disrupted due to scheduled or emergency maintenance, or issues with third-party providers upon which the Services rely.
15.8 Updates to Terms: We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use our Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment you may stop using our Platform, or if you have an Account then you may close your Account with effect from the date of the change in these Terms by providing written notice to us. If you close your Account, you will no longer be able to access our Services (including our Platform) on and from the date of cancellation.
In these Terms:
Account means an account accessible to the individual or entity who signed up to our Services.
Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of our Services (including our Platform) will not constitute “Consequential Loss”.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
Listing means a description of an Offer created by Sellers on our Platform, which includes details of the Offer, its terms and conditions, and the Offer Price.
Offer has the meaning given in clause 3.1.
Offer Price means the price agreed between Sellers and Buyers for an Offer in a Listing.
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.
Platform means our cloud-based platform that we provide you with access to as part of the Services.
Services means access to the Platform we provide to you, but do not include support services or any other additional services unless we agree otherwise in writing with you.
Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you when receiving our Services (including any Listing) or stored by or generated by your use of our Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with our Services. Your Data does not include any data or information that is generated as a result of your usage of our Services that is a back-end or internal output or an output otherwise generally not available to users of our Services.
STRAPRAC™ (ABN 85 265 066 324) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.
Recordings
Call recordings
Records of meetings and decisions
We collect and use your personal information to run our business and provide our services as set out below.
We may disclose personal information to:
If we merge with or are acquired by another company, or sell our business assets:
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
Step 1: Contact our privacy officer
What to include:
Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.
Step 2: Our response
We will:
Step 3: If you're not satisfied (complaints only)
If you're not satisfied with our response to your complaint, you can:
This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.
We use multiple layers of security to protect your information.
Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.
We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.
You can manage these technologies by:
Note: Blocking all cookies may affect website functionality and your user experience.
We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages.
We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.
We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.
We may use AI technologies to:
When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.
Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. When using AI with your personal information, we commit to:
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.
STRAPRAC™ is an independent automotive parts marketplace gateway. STRAPRAC™ is not affiliated with, endorsed by, authorised by, or in any way connected to Toyota Motor Corporation, Great Wall Motors (GWM), BYD Auto, Tesla Inc., Ford Motor Company, Kia Corporation, MG Motor, LDV, RAM Trucks, or any other vehicle manufacturer, distributor, or brand.
Vehicle brand names, model names, logos, and trademarks referenced on this platform are the property of their respective owners and are used solely for the purpose of identifying vehicle make, model, and parts compatibility. Such use constitutes nominative fair use and does not imply any affiliation or endorsement.
All parts listed on STRAPRAC™ are used, salvage, or reconditioned items sourced from independent third-party suppliers. STRAPRAC™ makes no representation as to the fitness for purpose, merchantability, or safety of any listed part. Buyers use this platform and purchase parts entirely at their own risk.
Nothing on this platform constitutes mechanical, engineering, legal, or financial advice. Always consult a qualified mechanic or automotive professional before installing any used part in a vehicle.
To the fullest extent permitted by Australian law, STRAPRAC™ disclaims all liability for loss or damage arising from reliance on platform content, supplier listings, or transactions facilitated through the platform.
Nothing in this disclaimer is intended to exclude, restrict, or modify any right or remedy you may have under the Australian Consumer Law that cannot lawfully be excluded.
This Privacy Collection Notice describes how STRAPRAC™ (ABN 85 265 066 324) (we, us or our) collects and handles your personal information when you use our marketplace platform or sign-up to do business with us. We collect personal information from you and from third parties (such as our cookies and analytics providers) so that we can do business with you and for related purposes set out in our Privacy Policy, available on our website (or on request).
We may disclose this personal information to third parties, including other platform users (to facilitate transactions), our personnel, related entities, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.
We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.
If you do not provide your personal information to us, it may affect our ability to do business with you.
Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.
If you have questions about our privacy practices, please contact us by email at: hello@straprac.app. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.
STRAPRAC™ — Restricted Access
STRAPRAC™ — Enter your new password
Enter your account email. We'll send you a one-time reset link — it expires quickly, so click it as soon as it arrives.
Wreckers submit through List a Part — brand, year, VIN, condition, photos, and base wrecker price.
The part is logged to the Evidence Vault with full timestamp, VIN, condition grade, and photo evidence.
The Payment Bouncer calculates the 10% marketplace toll plus GST and sets the public listing price automatically.
Buyers search the marketplace or submit a part request. Purchase enquiries are captured and routed.
STRAPRAC™ routes the buyer lead to the supplier for direct fulfilment and handoff. No stock held.
Can't find what you need? Submit a Part Request →
By submitting this request, you agree to STRAPRAC™ collecting and sharing your details with suppliers on our platform so they can respond with available parts. See our Privacy Policy for more information.
Registration is reviewed by STRAPRAC™ before your listings go live.
Your supplier registration is under review. You will be notified at once your account has been approved.
Your supplier registration was not approved. Contact hello@straprac.app if you believe this is an error.
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Payment gateway coming soon — listings will require toll payment before going live.
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| Timestamp | Brand | Year | Part Needed | VIN | Cond. Pref. | Notes |
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